Love it, or let us fix it
Free returns and exchanges within 14 days. Choose a refund, a swap, or store credit. Here is everything, in plain terms.
Full-price items: Eligible for a refund, exchange, or store credit within your return window.
Items purchased with a discount of 20% to 30%: Eligible for exchange or store credit only (no refunds).
Items discounted 30% or more: Final sale.
30 days
To return, from delivery
Free
Prepaid US label, every return
Your call
Refund, exchange, or store credit
Exchange
within 30 Days
Swap for a new size or color, free. We reserve your new piece the moment your return is scanned.
Free Store credit
within 30 days
Full value back as credit that never expires, ready whenever you are.
Refund
within 14 days
Back to your original payment, with a free return label. Simple as that.
How It Works
1. Start Your Return
Begin online at our returns portal or email info@revyveactive.com. Choose an exchange, store credit, or refund. Please start here before shipping anything back.
2. Print Your Prepaid Label
We send a prepaid US return label and simple instructions by email.
3. Send it Back
Pack the item unworn, in original condition with tags, packaging, and any removable pads. Drop it off within 7 days of starting your return.
4. We Take It From There
Once we receive and inspect your return, we process it within 5 business days. Exchanges ship right away. Refunds return to your original payment.
About Returns
What makes an item eligible?
Unworn and unwashed, in the same condition you received it. Original tags attached and original packaging included. Any removable pads included, where your piece came with them. Free of makeup, deodorant, fragrance, and other signs of wear. Accompanied by your order number or proof of purchase.
Onesies, bodysuits & the Peek-a-Boo Conditions
Because these pieces sit close to the skin, they carry one extra condition. Please try them on over your own underwear, and return them unworn with the tags intact. We cannot accept intimate one-pieces that show any sign of wear, out of respect for the next woman who receives them.
Damaged, defective, or wrong item
Inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, email us within 7 days at info@revyveactive.com. We cover it in full, no fees, and we make it right.
Final sale
A few things cannot be returned or exchanged:
- Gift cards
- Items discounted 30% or more, including Last Chance, marked Final Sale at checkout
Everything full price, and anything bought with a smaller promo, follows the standard policy above.
A note on exchanges
Your requested size or color is reserved once your return is scanned by the carrier, so send it back promptly to secure it. If it has sold out, we will issue store credit right away. Items may be exchanged once.
International returns
For orders outside the US, original shipping and return shipping are the customer's responsibility. Please use a tracked service, as we cannot be responsible for parcels lost in transit.
Holiday returns
Orders placed between November 1 and December 24 can be returned through January 15, so there is no rush during the season.
Still have a question
We would rather you ask than wonder. Reach us any time for help with sizing, fit, or returns.
